Which stage typically precedes onboarding?

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Understanding the sequence of a sales-to-success workflow helps explain why closing comes before onboarding. Onboarding is the activation of a new customer—training, setup, and handoff to implementation. That can only start once the customer has committed to the purchase and a contract is signed, i.e., the deal is closed. The earlier stages—discovery, proposal, and negotiation—are all about uncovering needs, presenting a solution, and agreeing on terms. They shape the sale, but they precede the final commitment. Once the close has occurred, the onboarding team takes over to implement and enable the customer.